AI or Bots
Artificial intelligence (AI) is the intelligence displayed by machines to mimic human intelligence and perform cognitive functions like the ability to learn, collect data, analyze information, understand emotions or solve challenging problems. The need for AI-enabled communication, multi-task automation, and analytics solutions will become more prevalent in the coming years.
As early as now we can see how AI’s chatbots, virtual assistants and voice bots helped businesses engagement and transformed social interaction. Their evolutions empowered the omnichannel for digital customer experience and guaranteed consistency across voice, chat, messaging and websites.